Shipping and Returns
I just placed an order. When will it be delivered?
Orders will arrive within 3-10 business days after your order is placed via regular ground FedEx or USPS. If your shipping address either cannot accept one of these carriers, or requires special instructions, please specify at time of order. Shipments leave from Idaho and transit time depends on your distance from our facility.
How can I track my order?
We will send you tracking info when your order is shipped. If you have any questions about the status of your order, please email us at firstname.lastname@example.org.
What if my package didn't arrive?
Please email us at email@example.com and we will work with the carrier to resolve the issue. We are not responsible for any errors in the order or the address provided which result in our shipping company not being able to deliver the order.
Where can I get free shipping?
We currently offer free shipping on orders over $50 to most continental US addresses. We are currently unable to ship Wise Bars to:
Alaska, Hawaii, Idaho, Mississippi, Puerto Rico or anywhere outside of the US (including APO/FPO addresses).
How do I cancel or modify my order?
We do our best to get your order shipped as quickly as possibleWe try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. if you need to cancel or modify your order, please contact firstname.lastname@example.org within 24 hours of placing your order and we’ll do our best to accommodate your request. for subscription orders, please visit our our FAQ page .damages & refunds
What do i do if my shipment arrives damaged?
Please email us at email@example.com with a photo of the damage, showing the cans are unusable, and we will ship you replacement product free of charge.
What do i do if i want a refund?
In the unlikely event you are not satisfied with Recess, please email us at firstname.lastname@example.org within 14 days of receiving your package and we will refund your purchase.
The Hemp We Use
We searched high and low for the most premium hemp in all of Colorado and we're proud to feature Sawatch hemp in every Wise Bar we make. Follow the link to check out our third party lab test results!